What You'll Find in These FAQs
This FAQ covers the questions we hear most from people in eligible states — how accounts get opened, how local payment rails like PayPal, Venmo, and Play+ prepaid cards connect to your wallet, and what happens during identity verification. We've organized it so you can jump straight to what you need. Each answer describes the actual process, not a vague pointer to
account settings. If you're in Charlotte or New York and wondering whether your state is covered, the eligibility question below explains how that works. Account funding questions walk through the step-by-step deposit path. Withdrawal answers cover the verification process before a payout clears. If something's still unclear after reading through, our live chat is the fastest way to get a direct answer
from the support team.
- PayPal
- Venmo
- Play+
- Live Chat